Unless otherwise specified, the following general conditions of sale will apply:

  1. Any complaint regarding your stay and/or invoice(s) received must be notified to us by registered post within 5 days of the date scheduled for the completion of your stay or within 5 days of the date of issue of the invoice(s). No claims will be entertained thereafter.
  2. Our invoices are payable within 8 days from date of invoice. In case of non-payment within this term the following will be due ipso jure and without prior notice as from the expiry date:
    1. A monetary interest of 1,5 % per month on the sum invoiced
    2. A fixed compensation amounting to 10 % of the sum invoiced
  3. Every dispute is governed by Belgian law and only the courts in the district where our company has its seat, will be competent. We reserve the right to take a matter to any other competent court.
  4. Gift certificates as well as a credit following COVID issued by the hotel are valid for 1 year from the date of disenrollment.